Troubleshooting & Technical Issues
How to Re-Pair Your Remote
If your remote stops responding, re-pairing takes under a minute. Hold down the knob on the back of the clock for 5 seconds → Screen shows “Resetting Bluetooth…”. When it shows “Scanning for remote…” → Press any button on the remote → The blue light
What To Do If the Remote Stops Responding
Try these steps in order:. 1. Hold down the knob on the back of the clock for 5 seconds → Screen shows “Resetting Bluetooth…”. 2. When it shows “Scanning for remote…” → Press any button on the remote → The blue light at the top of the remote will bli
Klydos Not Downloading / Collection Download Issues
If new Klydos or Collections are not downloading, check the following:. ☰Menu → Settings → Wi-FiYou will see one of the following:. “No internet connection” if offline. “Connected to: [Network Name]” if online. Your clock must be connected to Wi-Fi t
Lost Wi-Fi Connection / Technical Connectivity Issues
If your clock repeatedly disconnects or cannot reconnect:. Unplug → wait 10 seconds → plug in again. Restart your router only if:. The clock still won’t reconnect. Other devices in your home also have Wi-Fi issues. The clock cannot find your network.
If Your Screen Is Black or Not Turning On
Night Mode can make the display appear fully dark. Press the 🌙 button to wake the screen. Then go to: ☰ → Settings → Display → Night Mode → Turn Off, or → Adjust schedule. Unplug → wait 10 seconds → plug in. Insert a pin or SIM tool into the small p
How to Factory Reset Klydoclock
Only use this if the clock becomes unresponsive. Use it if:. The clock freezes. The screen stays black after restarting. A major technical issue occurs. A support agent instructs you to. A factory reset does not fix Wi-Fi signal issues or content fil
Finding Your Device ID & Serial Number
Your Device ID and Serial Number help support teams identify your clock. Sticker on the back of the clock. ☰ Menu→ Settings → System. Shows:. Device ID. Serial Number. Software version. IP address. Remote battery status (“OK” or “Needs charge”). You
How to Check If Your Software Is Up to Date
Press ☰ (Menu) → Settings → System → Check for update. Your clock will then show one of the following:. Your software is current and no update is available. You will see an Update button. Press it to install the update. After updating, your clock wil