If Your Screen Is Black or Not Turning OnUpdated a month ago

1. Check Night Mode

Night Mode can make the display appear fully dark.

• Press the 🌙 button to wake the screen
  

• Then go to:
   ☰ → Settings → Display → Night Mode
   → Turn Off, or
   → Adjust schedule
  

2. Restart the clock

Unplug → wait 10 seconds → plug in.

3. Factory reset (last resort)

Insert a pin or SIM tool into the small pinhole on the back of the clock and press and hold for about 5 seconds. The clock will restart and return to the initial setup process.

If still black, send support a video + your Device ID.

4. Contact Support if Unresolved

Provide:

• A short video
  

• Your Device ID
  
  

Description of when the issue started Link to form