Lost Wi-Fi Connection / Technical Connectivity IssuesUpdated a month ago

If your clock repeatedly disconnects or cannot reconnect:

1. Restart the clock

Unplug → wait 10 seconds → plug in again.

2. Restart your router

Restart your router only if:

• The clock still won’t reconnect
  

• Other devices in your home also have Wi-Fi issues
  

• The clock cannot find your network
  

• You recently changed your router settings or password
  
  

To restart your router:

1. Turn it off
   

2. Wait 30–60 seconds
   

3. Turn it back on
   
   

Once the router restarts, return to the clock and reconnect via Change wifi network or Connect to wifi

3. Ensure 2.4GHz Wi-Fi is active

Klydoclock does not support 5GHz networks.

If your router uses “Smart Connect,” consider separating:

• NetworkName_2.4GHz
  

• NetworkName_5GHz
  
  

4. Reconnect using Change/Connect to wifi

☰ → Settings → Wi-Fi → Change wifi network

 Select your network and enter your password.

If the password changed, re-enter the new one.

5. Use Wi-Fi Reset if needed

☰ Menu→ Settings → Wi-Fi → Reset
 After reboot → Wi-Fi → Connect

6. Test with a hotspot

If issues continue

Test with a 2.4GHz hotspot.
 If the hotspot works but home Wi-Fi doesn’t, your router is the cause.

Still having trouble? Contact us

If none of the above steps resolve the issue, please contact us at:

Link to form