Orders & Shipping
Can I Change My Shipping or Billing Address?
We can update:. Shipping address — as long as your order has NOT shipped yet. Billing address — as long as your order has NOT been processed yet. To request a change:. Contact us as soon as possible Link to Form. Include your Order ID, full name, and
Do You Ship Internationally?
Yes, we ship worldwide.Most regions are covered, and shipping fees vary by location. Some regions may require a shipping fee. At checkout, your shipping cost will update automatically based on your location.
I Haven’t Received My Clock Yet (and it’s NOT marked “Delivered”)
Delivery times begin after your order ships, not from the order date. USA: 4-8 business days (average 6 days). EU/UK: 4-8 business days (average 6 days). Canada/AUS: 8-15 business days (average 11 days). Singapore: 5-10 business days (average 7 days)
My Tracking Says “Delivered” But I Didn’t Receive My Clock
Couriers may leave packages in:. Mailbox. Apartment lobby / concierge. With a neighbor. A safe place around your home. Sometimes a package is marked “delivered” 1–2 days before it actually arrives. Many delayed packages show up within this window. Em
My Clock Arrived Damaged
We’re here to help immediately. Please send clear photos of:. The damaged part. The packaging. The full product (if possible). Email [email protected] with: Link to Form. Your Order ID. Shipping address. The photos. We’ll send a replacement as q