Why Isn’t My Collection Code Working?Updated a month ago

Common reasons:

1. Filters are ON

If your Collection contains restricted Klydos, the code will not work until Filters are OFF.

2. Code already redeemed

Each code activates one clock only.

3. Typing errors

Double-check capitalization and characters.

4. Clock not connected to Wi-Fi

Collection codes require an internet connection.

If issues continue, contact support with: Link to Form

• Your Collection Code
  

• Device ID
  

• Order number