Troubleshooting Collection DownloadsUpdated a month ago

Checklist 

✔ Check Wi-Fi

☰ Menu→ Settings → Wi-Fi
 Must say Connected to: (Network Name)

✔ Turn OFF Filters

☰ Menu→ Settings → Content
Turn off 13+ and PSF filters

✔ Check for software updates

☰ Menu→ Settings → System → Check for Update

✔ Restart the clock

Unplug → Wait 10 seconds → Plug in

If still not downloading, contact [email protected] with: Link to form

• Device ID
  

• Serial Number
  

• Collection Code

• A short video